Privacy Policy

1. Information we collect

Austin Stained Concrete Floors ("we", "us", "our") collects the information you choose to send us. That usually includes:

Your name and contact details, such as phone number and email address
Details about your project, like the area it's in, the square footage, and the condition of your floor
Photos you send us of your floor or space
Any messages between you and us

When analytics tools are turned on, our website collects basic technical information too, like which pages you visit and your rough location.

2. How we use your information

To answer your questions and put together a quote for decorative concrete work
To schedule and do the work you've booked
To keep a record of what the job covered and the materials we used
To make the guides on this website better

We don't sell your personal information, and we don't send you marketing messages you didn't ask for. When you send us a form, you agree that we may contact you by email or phone, including by text message. We use these to talk about your request or your job. Message and data rates may apply. You can ask us to stop calling or texting you at any time.

We only share your information when we need to:

With outside companies that run parts of our website or contact forms for us
With our accountants, lawyers, or other professional advisors, when needed
With the authorities when the law requires it

Quote requests you send through this website go to an outside form service first, and then to us. That company receives the details you enter so it can pass your request along to us, and it handles them under its own terms and privacy policy.

4. Photos of your project

We don't post photos of your property or project without your permission. If you give permission, we still protect private details like your exact street address.

5. Protecting your information

We take reasonable steps to stop anyone from getting into, changing, sharing, or destroying the information you send us without permission. No website or way of sending data online is completely secure. If a breach affects your personal information, we'll notify you as Texas law requires. Please don't send sensitive financial details through the contact form.

6. Your rights

Ask what personal information we have about you
Ask us to fix information that's wrong
Ask us to delete information we no longer need
Ask us to stop contacting you

7. Cookies

This website may use cookies and similar tools to see how people use the site and to make it better. You can set your browser to block cookies, but some parts of the site may not work as well.

8. Calls and text messages

If you give us a mobile number, we may call or text you about your request or your job. We don't use it for marketing texts you didn't ask for. You can reply STOP to any text to stop getting them, or HELP for help. Message and data rates may apply.

We don't sell or share your mobile number or your consent to receive texts with anyone for their own marketing.

9. How long we keep your information

We keep quote requests, photos, and job records only as long as we need them for your job, any warranty, our business and tax records, and legal duties. After that, we delete them or keep them in a form that doesn't identify you.

10. Children

This website isn't meant for children under 13, and we don't knowingly collect their personal information.

11. Changes to this policy

We may update this policy. Any changes apply as soon as we post them on this page. Other websites we link to have their own privacy policies, and we aren't responsible for them.

12. Contact us

If you have a question about this policy, or a request about your information, use our contact form. Or email us at the address in our footer.