Stained concrete
We usually check for leftover residue and patches, agree on a sample and write down both the stain color and the sealer over it.
Austin · Our project standard
What you can usually expect on a project
This is how we usually run a job: clear decisions before we start, updates during the install and a care walkthrough at handover. The records below are the usual ones, and your written proposal lists the exact steps for your job.
A written scope before work starts
Before we start, we usually write down the areas, the prep, the finish system, what isn't included and the price. If something still needs checking, we note that in the scope.
Your project record: The approved scope and a record of the project areas.
Planning how we protect your space
Together we agree on how we'll protect nearby surfaces, the paths we use to get in and out, and any rooms people are still using. The prep methods, closing off the work area and cleanup all get planned for the job. Dust control depends on the job and the space. Grinding still makes some dust. We can't tell you it'll be dust free.
Your project record: Protection and access plan.
Checking the slab for the system you picked
We look at the slab and any finish already on it and figure out which tests it needs. Then we compare the results with what your chosen product calls for. If a result doesn't fit, we'll usually talk it through with you and adjust the plan before that part of the work starts.
Your project record: Notes on the slab, test results where needed and our product check.
A sample to approve when the look isn't certain
When color, patches, texture or sheen need confirming, we agree on a sample in a spot that's typical of the floor. Before that finish goes across the whole job, we write down the sample and how much variation you're OK with.
Your project record: A dated sample approval.
Written approval before extra charges
If hidden problems or changes you ask for affect the cost or scope, we explain the change. As a rule, we get your written OK before any work that costs extra starts.
Your project record: A written change record showing how the cost and schedule are affected.
A project contact, shared privately
On most jobs, we share the name and contact info of the person running your job, and it comes straight to you. We don't post it on this website.
Your project record: Your project contact's details, shared with you privately.
Updates at the points we agree on
When we plan the job, we agree on how we'll keep you updated and at which points. We make a point of telling you about big changes to the prep, samples, application or access, and about shifts in the schedule.
Your project record: A plan for when and how we'll update you.
A final walkthrough and care handover
At the end, we usually walk the floor with you, list anything left to do and go over care and cure times for the system we used. Foot traffic, furniture, wet cleaning and cars can each come with their own wait time. How the floor holds up depends on following that guidance and those wait times.
Your project record: The walkthrough and a list of anything still open.
A clear way to raise a concern
Something look wrong after we've finished? Tell us your project reference, which area it is, when the problem showed up and what's been put on the floor since. From there, we look it over and agree with you on an inspection or the next step.
Your project record: A record of the concern, what we found and the next step we agreed on.
What's different for each service?
Polished concrete
Most jobs start with us writing down what the floor will face day to day and how shiny you want it. Then we explain how shine from grinding differs from shine that comes from a glossy coat on top.
Epoxy and overlays
We go over the prep, moisture limits, whether the layers will stick and work together, and how you can and can't use the system you picked.
Patios, restoration and countertops
Outdoors, we look at sun, weather and how wet the area gets. For restoration, we find out what layers are already there. For countertops, we check heat, cleaning and what will touch the surface.
When you can use the floor again depends on the products picked and the real conditions on site. Every floor needs some care, and nothing on this page says otherwise or extends the warranty past your signed written proposal. If anything here differs from your signed written proposal, the proposal governs.
Report a concern
Email quotes@austinstainedconcretefloors.com with the subject “Project concern,” or use the contact form. If you can, include a wide photo and a close up. Don't put anything new on the floor (a new cleaner or a rug pad, for example) until we've looked at it.
If an area is slippery, loose or unsafe in some other way, keep people off it and contact us so we can talk it through. Your project contact will talk with you about the next step and timing.